Terms of service

TERMS OF SERVICE

Last updated: 5 September 2026

Welcome to Luremont Velonne.

These Terms of Service (“Terms”) govern your access to and use of Luremontvelonne.store (the “Website”) and any purchase of products or services made through the Website.

Throughout these Terms, “Luremont Velonne”, “we”, “us” and “our” refer to the operator of Luremontvelonne.store. “You”, “your” and “customer” refer to any person who accesses the Website or purchases from us.

By accessing the Website, creating an account, placing an order or otherwise using our services, you agree to these Terms.

These Terms operate subject to the Australian Consumer Law (ACL) contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) and any other rights that cannot lawfully be excluded, restricted or modified.

1. ACCEPTANCE OF THESE TERMS

By using our Website, you confirm that:

  • you have read and understood these Terms;

  • you agree to comply with these Terms;

  • you have legal capacity to enter into a binding agreement; and

  • information you provide to us is accurate and complete to the best of your knowledge.

If you do not agree with these Terms, you should not use the Website.

Nothing in these Terms excludes any rights or remedies available to you under applicable Australian law.

2. ELIGIBILITY TO PURCHASE

You must have legal capacity to enter into a contract to make a purchase from us.

If you are under the age at which you can independently enter into a binding contract in your jurisdiction, you should only use the Website with the involvement and consent of a parent, guardian or other person legally authorised to act for you.

We reserve the right to decline or cancel transactions where we reasonably believe that a person does not have authority to make the transaction.

3. OUR ONLINE STORE

Luremont Velonne operates an online retail store offering men's fashion, accessories and other products displayed on the Website.

We may:

  • add new products;

  • discontinue products;

  • alter product ranges;

  • update product descriptions;

  • update Website features; and

  • make reasonable operational changes to the Website

from time to time.

Changes will not remove any rights relating to an order already accepted where those rights are protected by applicable law.

4. PRODUCT INFORMATION

We take reasonable steps to ensure that product descriptions, photographs, specifications, colours, measurements and other information displayed on our Website are accurate.

However, the appearance of colours may vary depending on:

  • your device;

  • screen settings;

  • lighting;

  • display calibration; or

  • photographic conditions.

Minor visual differences that are inherent in materials, manufacturing or photography may occur.

Nothing in this section permits us to supply products that materially differ from their description or otherwise fail to meet the consumer guarantees under the Australian Consumer Law.

5. PRODUCT SIZING

Where size information or measurements are provided, customers should review the relevant sizing information before ordering.

Sizing may differ between product styles.

Any size guidance provided on the Website is intended to assist customers in selecting a product and does not exclude any rights that may exist under Australian law if a product has been incorrectly described or supplied.

6. AVAILABILITY

Products are offered subject to availability.

Placing an item in your shopping cart does not reserve that item.

In rare circumstances, a product may become unavailable after an order has been submitted.

If we cannot supply an ordered product, we will notify you and, where payment has already been taken, provide an appropriate refund for the unavailable item.

7. PRICES

Unless otherwise stated, prices displayed for customers shopping on our Australian Website are expressed in Australian dollars (AUD).

Where legally required, applicable taxes, including Goods and Services Tax (GST), will be handled in accordance with Australian law.

Any applicable shipping charges or other mandatory charges will be disclosed during checkout before you complete your purchase.

We may change prices at any time before an order is accepted.

A price change will not retrospectively alter the agreed price of an order that we have already accepted, except where otherwise permitted or required by law.

8. PRICING ERRORS

We take reasonable steps to display accurate pricing.

If a genuine and obvious pricing or technical error occurs, we may contact you before fulfilling the order.

Where permitted by law, we may offer you the opportunity to:

  • purchase the item at the correct price; or

  • cancel the affected item or order and receive a refund of any amount already paid for it.

We will not rely on this provision in a way that is misleading, deceptive, unfair or inconsistent with your rights under Australian law.

9. PROMOTIONS AND DISCOUNTS

From time to time, we may provide:

  • promotional codes;

  • sale prices;

  • bundle offers;

  • gifts with purchase;

  • loyalty discounts; or

  • other promotional offers.

Promotions may be subject to additional terms disclosed at the time of the offer.

Unless otherwise stated:

  • promotions cannot be combined;

  • discount codes have no cash value;

  • promotions may apply only to selected products; and

  • promotions may end in accordance with their disclosed terms.

Promotional terms do not exclude or limit statutory consumer rights.

10. ORDERS

An order submitted through our Website represents an offer by you to purchase the selected products.

Receiving an automated order confirmation does not necessarily mean that your order has been finally accepted.

We may perform reasonable checks relating to:

  • payment authorisation;

  • product availability;

  • suspected fraud;

  • order details; or

  • delivery information.

A binding sale is formed when we accept the order in accordance with our checkout and fulfilment process, subject to applicable law.

11. RIGHT TO REFUSE OR CANCEL ORDERS

To the extent permitted by law, we may refuse or cancel an order where there is a reasonable basis to do so, including where:

  • the product is unavailable;

  • payment cannot be authorised;

  • we reasonably suspect fraud or unauthorised payment activity;

  • an order contains a genuine and obvious pricing error;

  • delivery information is materially incomplete or invalid;

  • the order breaches these Terms; or

  • fulfilling the order would be unlawful.

If we cancel an order after receiving payment, we will refund the relevant amount unless the law permits otherwise.

We will not cancel orders for discriminatory or otherwise unlawful reasons.

12. ORDER DETAILS

You are responsible for checking your order information before submitting your purchase, including:

  • products;

  • quantities;

  • sizes;

  • colours;

  • delivery address;

  • contact information; and

  • payment information.

If you identify an error after placing your order, contact us as soon as possible at:

contact@Luremontvelonne.store

We will try to assist, but we cannot guarantee that an order can be changed once processing or dispatch has begun.

Your statutory rights remain unaffected.

13. PAYMENT

You agree to provide valid and authorised payment information when completing a purchase.

Available payment methods will be displayed during checkout.

By submitting payment information, you represent that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers.

Use of a third-party payment service may also be subject to that provider's terms and privacy practices.

14. PAYMENT SECURITY

We take reasonable steps appropriate to our operations to protect information transmitted through our Website.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for taking reasonable precautions to protect their own:

  • devices;

  • passwords;

  • accounts; and

  • payment credentials.

Any statutory obligations regarding privacy, security or personal information continue to apply.

15. SHIPPING AND DELIVERY

Shipping options available to Australian customers are described in our Shipping Policy and during checkout where applicable.

Estimated delivery periods are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • carrier delays;

  • severe weather;

  • natural disasters;

  • transport disruptions;

  • public emergencies;

  • customs or border processes where relevant; or

  • incorrect delivery information supplied by the customer.

Nothing in these Terms excludes any rights you may have under Australian Consumer Law where goods are not supplied within an agreed or reasonable time.

16. DELIVERY ADDRESS

Customers must provide a complete and accurate delivery address.

We are not responsible for delays caused solely by materially incorrect or incomplete delivery information supplied by the customer, to the extent permitted by law.

If a parcel is returned because an address provided by the customer was incorrect or incomplete, additional reasonable shipping charges may apply before reshipment.

This does not apply where the delivery issue resulted from an error by us or our service provider for which we are legally responsible.

17. DELIVERY CONFIRMATION

Where tracking is available, tracking information may be supplied after dispatch.

A carrier's tracking status may be considered as part of any investigation into whether an order was delivered, but it does not automatically determine the customer's legal rights in every circumstance.

If you believe a parcel has been lost, misdelivered or stolen, contact us at:

contact@Luremontvelonne.store

We will assess the circumstances and your rights under applicable law.

18. TITLE AND RISK

Ownership and risk in products will pass in accordance with applicable Australian law and the circumstances of delivery.

Nothing in these Terms is intended to shift risks to the customer where doing so would be inconsistent with a mandatory legal right.

19. RETURNS AND REFUNDS

Returns, refunds and exchanges are governed by our Return & Refund Policy, together with the Australian Consumer Law.

Our voluntary return policy operates in addition to statutory consumer rights.

Nothing in our Return & Refund Policy or these Terms limits rights arising from consumer guarantees.

20. AUSTRALIAN CONSUMER GUARANTEES

Products sold by Luremont Velonne come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, products must, among other requirements:

  • be of acceptable quality;

  • be fit for their usual purpose;

  • be fit for any particular purpose made known to us where the law applies;

  • match their description;

  • match any applicable sample or demonstration model;

  • comply with applicable express guarantees; and

  • otherwise meet statutory consumer guarantees.

Where goods fail to satisfy an applicable consumer guarantee, you may be entitled to remedies including:

  • repair;

  • replacement;

  • refund;

  • cancellation; and/or

  • compensation for certain reasonably foreseeable loss or damage,

depending on the nature and circumstances of the failure.

These rights cannot be removed by these Terms.

21. MAJOR AND MINOR FAILURES

Where a product has a major failure under the Australian Consumer Law, the consumer may have the right to reject the goods and choose a refund or replacement, subject to the applicable law.

For a failure that is not major and can be remedied, we may be entitled to provide an appropriate remedy within a reasonable period.

If a problem is not remedied within a reasonable time, additional statutory remedies may become available.

For full details, please review our Return & Refund Policy.

22. CHANGE OF MIND

The Australian Consumer Law does not generally require retailers to provide a refund merely because a customer changes their mind.

However, Luremont Velonne may voluntarily offer change-of-mind returns in accordance with our published Return & Refund Policy.

Any voluntary return benefit is additional to mandatory Australian consumer rights.

23. ACCOUNTS

Some Website features may allow or require you to create an account.

You are responsible for:

  • providing accurate account information;

  • keeping your login details confidential;

  • using reasonable steps to prevent unauthorised account access; and

  • notifying us if you reasonably suspect unauthorised use.

You must not impersonate another person or create accounts using false identities.

24. ACCOUNT SUSPENSION OR TERMINATION

We may suspend or restrict access to an account where we reasonably believe it is necessary because of:

  • fraudulent activity;

  • unlawful activity;

  • misuse of our Website;

  • security threats;

  • repeated serious breaches of these Terms; or

  • conduct that materially harms our systems, customers or business.

Where appropriate, we may provide notice or an opportunity to address the issue.

Nothing in this provision removes rights arising from purchases already made.

25. PERMITTED USE

You may use the Website for lawful personal shopping and other legitimate purposes.

You must not use our Website:

  • for unlawful or fraudulent purposes;

  • to infringe another person's rights;

  • to transmit malicious software;

  • to gain unauthorised access to systems or accounts;

  • to interfere with Website security;

  • to scrape or harvest information in violation of applicable law;

  • to impersonate another person;

  • to submit intentionally false payment information;

  • to conduct fraudulent chargebacks;

  • to distribute spam;

  • to upload unlawful or harmful material; or

  • in any way that could materially damage or disrupt the Website.

26. PROHIBITED TECHNICAL ACTIVITY

You must not knowingly:

  • introduce viruses, malware or harmful code;

  • attempt to bypass Website security;

  • conduct denial-of-service attacks;

  • probe systems without authorisation;

  • access restricted areas without permission; or

  • use automated systems in a manner that creates an unreasonable burden on our infrastructure.

We may take reasonable steps to prevent or investigate suspected security threats.

27. INTELLECTUAL PROPERTY

Unless otherwise stated, content appearing on the Website may be owned by, licensed to or lawfully used by Luremont Velonne, including:

  • trademarks;

  • logos;

  • brand names;

  • product photography;

  • graphics;

  • Website design;

  • text;

  • videos;

  • illustrations; and

  • other creative materials.

Intellectual property rights remain with their respective owners.

You may access Website material for normal personal and non-commercial shopping purposes.

You must not reproduce, distribute, modify, sell or commercially exploit protected material without the permission of the relevant rights holder, except where permitted by law.

28. TRADEMARKS

The name Luremont Velonne, its logos, visual identity and associated branding may be protected by applicable intellectual property laws.

Nothing in these Terms grants you any ownership interest in our trademarks or other brand assets.

29. USER CONTENT

Where our Website allows customers to submit reviews, photographs, comments or other content, you remain responsible for content you submit.

You must not submit content that:

  • is knowingly false or misleading;

  • is unlawful;

  • infringes another person's intellectual property;

  • breaches another person's privacy;

  • contains malicious code;

  • is defamatory;

  • is threatening or abusive; or

  • is otherwise prohibited by applicable law.

Where you submit content for publication, you grant us a non-exclusive licence to use, reproduce and display that content for purposes reasonably connected with operating and promoting our Website and business, subject to applicable law and our Privacy Policy.

You retain any ownership rights you otherwise have in your content.

30. PRODUCT REVIEWS

We may provide facilities for customers to review products.

We will not knowingly manipulate reviews in a manner that is false or misleading.

Where reviews are moderated, incentivised or otherwise subject to special conditions, we will seek to handle them consistently with applicable consumer law.

Reviews reflect the opinions and experiences of their authors and do not necessarily represent our views.

31. THIRD-PARTY LINKS

Our Website may contain links to third-party websites, applications or services.

These websites are operated independently from us.

Unless otherwise stated, a link does not mean that we:

  • control the third party;

  • endorse all of its content; or

  • guarantee its products or services.

Use of third-party websites may be subject to their own terms and privacy policies.

Nothing in this provision excludes liability that cannot legally be excluded.

32. THIRD-PARTY SERVICES

We may use third-party providers for functions such as:

  • payment processing;

  • Website hosting;

  • analytics;

  • communications;

  • fraud prevention;

  • shipping;

  • order fulfilment; and

  • customer support.

Your information may be handled by such providers where reasonably necessary and in accordance with applicable privacy requirements and our Privacy Policy.

33. PRIVACY

Our collection, use, storage and disclosure of personal information is described in our Privacy Policy.

Where applicable, personal information will be handled in accordance with the Privacy Act 1988 (Cth) and other applicable privacy laws.

By using the Website, you acknowledge that information may be processed as described in the Privacy Policy.

These Terms do not constitute consent to any handling of personal information for which separate consent is required by law.

34. ELECTRONIC COMMUNICATIONS

You agree that we may communicate with you electronically in relation to:

  • orders;

  • account administration;

  • payment;

  • shipping;

  • returns;

  • security;

  • customer service; and

  • other transactional matters.

Electronic transactions and communications will be handled subject to applicable Australian law, including the Electronic Transactions Act 1999 (Cth) where relevant.

35. MARKETING COMMUNICATIONS

Marketing communications will be handled separately from essential transactional communications.

Where required, marketing messages will be sent in accordance with applicable Australian electronic marketing laws.

You may unsubscribe from marketing communications using the unsubscribe mechanism provided or by contacting us.

Unsubscribing from marketing will not necessarily prevent us from sending communications necessary to fulfil an existing order or provide requested customer service.

36. WEBSITE ACCURACY

We aim to keep our Website reasonably accurate and current.

However, occasional typographical, technical or administrative errors may occur.

We may correct errors and update Website information.

Any correction will be made subject to:

  • existing contractual obligations;

  • the Australian Consumer Law; and

  • any other applicable statutory rights.

37. WEBSITE AVAILABILITY

We do not guarantee that the Website will always operate without interruption.

Access may occasionally be unavailable because of:

  • maintenance;

  • updates;

  • technical issues;

  • security incidents;

  • infrastructure failure; or

  • circumstances beyond our reasonable control.

We may modify or temporarily suspend Website functionality where reasonably necessary.

This does not affect any rights relating to orders already placed.

38. SECURITY

You must not attempt to interfere with the security or integrity of our Website.

We may use reasonable fraud-prevention and security measures, including transaction screening.

Where a legitimate customer's transaction is affected by a security measure, we will seek to address the matter reasonably and in accordance with applicable law.

39. FRAUDULENT TRANSACTIONS

We may investigate suspected:

  • payment fraud;

  • identity misuse;

  • unauthorised transactions;

  • abuse of promotional offers;

  • fraudulent returns; or

  • fraudulent chargebacks.

Where reasonably necessary and legally permitted, an order may be held or cancelled while suspected fraud is investigated.

We may provide relevant information to payment providers, financial institutions, law enforcement or other appropriate parties where permitted or required by law.

40. LIABILITY

Nothing in these Terms excludes, restricts or modifies any:

  • consumer guarantee;

  • statutory guarantee;

  • condition;

  • warranty;

  • right;

  • remedy; or

  • liability

that cannot lawfully be excluded, restricted or modified.

To the maximum extent permitted by law, we are not liable for loss caused solely by:

  • your unlawful use of the Website;

  • your unauthorised alteration of a product;

  • misuse contrary to reasonable product instructions; or

  • circumstances for which the law does not impose liability on us.

Any limitation in these Terms applies only to the extent legally permitted.

41. CONSEQUENTIAL LOSS

To the extent permitted by law, we will not be liable for indirect or consequential loss where such liability can lawfully be excluded.

However, this clause does not exclude liability where Australian law provides a consumer with a right to compensation, including where loss or damage was reasonably foreseeable and a statutory remedy applies.

42. INDEMNITY

To the extent permitted by law, you may be responsible for losses reasonably incurred by us as a direct result of your:

  • unlawful use of the Website;

  • fraudulent activity;

  • intentional infringement of another person's rights; or

  • deliberate material breach of these Terms.

This provision does not require you to indemnify us for losses caused by our own negligence, unlawful conduct, breach of contract or breach of statutory obligations to the extent such an indemnity would be unlawful or unfair.

43. UNFAIR CONTRACT TERMS

These Terms are intended to operate consistently with Australian laws governing unfair contract terms.

A provision should not be interpreted as allowing us to exercise a right in an arbitrary, unreasonable or unlawful manner.

Where Australian law renders a term void or unenforceable because it is unfair, that law will apply.

44. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for a delay caused by an event outside our reasonable control to the extent permitted by law.

Such events may include:

  • natural disasters;

  • severe weather;

  • fire;

  • flood;

  • war;

  • civil unrest;

  • government restrictions;

  • public health emergencies;

  • widespread telecommunications failures;

  • transport disruptions; or

  • major carrier interruptions.

Where such an event materially affects your order, we will take reasonable steps to communicate with you and address the situation.

This provision does not remove rights that cannot legally be excluded.

45. CHANGES TO THESE TERMS

We may update these Terms from time to time for reasons including:

  • changes to law;

  • changes to our services;

  • security requirements;

  • changes to payment or delivery processes; or

  • other legitimate business requirements.

Updated Terms will be published on the Website with a revised “Last updated” date.

Unless otherwise required by law, changes will not retrospectively remove rights you acquired under an order already accepted.

46. SEVERABILITY

If any part of these Terms is held to be invalid, unlawful or unenforceable, that provision will be interpreted or severed to the minimum extent necessary where legally possible.

The remaining provisions will continue to apply.

47. NO WAIVER

If we do not immediately enforce a right under these Terms, this does not necessarily mean that we have waived that right.

Similarly, nothing in these Terms prevents a consumer from exercising a statutory right merely because the consumer did not exercise it immediately, where the law provides otherwise.

48. ENTIRE AGREEMENT

These Terms, together with applicable policies referenced on our Website, govern your use of the Website and purchases from us.

Relevant policies may include our:

  • Return & Refund Policy;

  • Shipping Policy;

  • Privacy Policy; and

  • other policies displayed at checkout or on the Website.

Nothing in this section excludes representations or rights that cannot lawfully be excluded under Australian law.

49. GOVERNING LAW

These Terms are governed by the laws applicable in Australia.

Where a particular Australian State or Territory law applies to your transaction, that law will continue to apply.

Nothing in these Terms requires an Australian consumer to surrender any mandatory right to bring a claim in a court or tribunal that has jurisdiction under applicable law.

50. DISPUTES AND COMPLAINTS

If you experience an issue with an order or our services, please contact us first so that we can attempt to resolve the matter.

Email: contact@Luremontvelonne.store

Please include sufficient information to identify:

  • your order;

  • the issue; and

  • the outcome you are seeking.

We will seek to review complaints within a reasonable time.

Nothing in these Terms prevents you from exercising any right to contact an appropriate Australian consumer protection agency, court, tribunal or other dispute resolution body.

51. AUSTRALIAN CONSUMER LAW PREVAILS

Nothing in these Terms is intended to exclude, restrict or modify the application of the Competition and Consumer Act 2010 (Cth), including Schedule 2 — Australian Consumer Law, or any State or Territory consumer protection law where doing so would be unlawful.

If these Terms conflict with a mandatory statutory consumer right, the statutory right prevails.

52. CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Luremont Velonne
Website: Luremontvelonne.store
Email: contact@Luremontvelonne.store
Australia