Shipping policy

SHIPPING POLICY

Last updated: 5 September 2026

Thank you for shopping with Luremont Velonne.

This Shipping Policy explains our delivery options, estimated delivery timeframes and other important information relating to orders placed through Luremontvelonne.store.

1. SHIPPING OPTIONS

We currently offer the following shipping options for eligible orders within Australia:

Express Shipping — Paid

Estimated delivery: 5–8 business days

Express Shipping is available for an additional charge.

The applicable shipping fee will be clearly displayed at checkout before you complete your purchase.

Standard Shipping — Free

Estimated delivery: 5–12 business days

Standard Shipping is provided free of charge for eligible orders.

No standard delivery fee will be added to qualifying orders.

2. BUSINESS DAYS

Delivery estimates are stated in business days.

Business days generally exclude:

  • Saturdays;

  • Sundays; and

  • Australian public holidays.

Public holidays and periods of unusually high demand may affect delivery times.

3. ORDER PROCESSING

Once your order has been successfully placed and payment has been authorised, we will begin preparing it for shipment.

Orders may be subject to verification before dispatch, including:

  • payment verification;

  • delivery address verification;

  • product availability checks; and

  • fraud prevention checks.

You will receive an order confirmation using the contact details provided at checkout.

Where tracking is available, tracking information will be provided once your order has been dispatched.

4. ESTIMATED DELIVERY TIMES

Our estimated delivery timeframes are:

Express Shipping: 5–8 business days
Standard Shipping: 5–12 business days

These timeframes are estimates and may occasionally be affected by circumstances outside our reasonable control.

We will not use estimated delivery wording to exclude any rights available to you under the Australian Consumer Law.

5. POSSIBLE DELIVERY DELAYS

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur because of circumstances such as:

  • severe weather;

  • natural disasters;

  • carrier disruptions;

  • transportation delays;

  • public holidays;

  • unusually high order volumes;

  • incorrect or incomplete delivery information;

  • remote delivery locations;

  • customs or border processing where applicable; or

  • other events outside our reasonable control.

Where we become aware of a significant delay affecting your order, we will take reasonable steps to provide updated information where possible.

6. AUSTRALIA-WIDE SHIPPING

We aim to provide delivery to eligible addresses throughout Australia.

Delivery availability may vary for:

  • remote locations;

  • islands;

  • PO Boxes;

  • parcel lockers; or

  • addresses that a particular carrier cannot service.

If we cannot deliver to the address supplied with your order, we will contact you to discuss the available options.

7. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check:

  • recipient name;

  • street address;

  • unit or apartment number;

  • suburb;

  • state or territory;

  • postcode; and

  • contact details

before placing your order.

If you notice an error after placing an order, contact us as soon as possible at:

contact@Luremontvelonne.store

We will try to assist where possible, but we cannot guarantee that an address can be changed once an order has entered the shipping process.

8. INCORRECT OR INCOMPLETE ADDRESSES

Where a parcel cannot be delivered because the customer provided an incorrect or incomplete address, the parcel may be returned to the sender.

Where permitted by law, reasonable additional shipping charges may apply if the customer requests that the order be sent again.

This does not apply where the delivery problem was caused by an error by Luremont Velonne or a party for whose actions we are legally responsible.

9. ORDER TRACKING

Where tracking is available, you will receive tracking details after your order has been dispatched.

Please allow time for the carrier's tracking system to update after dispatch.

Tracking information may include:

  • shipment status;

  • estimated delivery information; and

  • carrier delivery updates.

Carrier tracking estimates may change while the parcel is in transit.

10. MULTIPLE-PARCEL ORDERS

In some circumstances, products from the same order may be shipped separately.

You may therefore receive:

  • more than one parcel;

  • separate tracking numbers; or

  • products on different delivery dates.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless this has been clearly agreed with you beforehand.

11. LOST OR MISSING PARCELS

If your tracking information indicates an unusual delay, or your parcel has not arrived within the expected timeframe, please contact us at:

contact@Luremontvelonne.store

Please provide:

  • your full name;

  • order number; and

  • any relevant tracking information.

We will review the matter and, where appropriate, contact the carrier or shipping provider.

Any remedy will be provided in accordance with applicable Australian law and the circumstances of the order.

12. PARCEL MARKED AS DELIVERED BUT NOT RECEIVED

If tracking indicates that your parcel has been delivered but you cannot locate it, we recommend first checking:

  • around the delivery location;

  • with other members of your household;

  • with reception or building management, where applicable;

  • any safe-drop location; and

  • any delivery notification provided by the carrier.

If you still cannot locate the parcel, contact us at:

contact@Luremontvelonne.store

We will assist in reviewing the delivery information and determining the appropriate next steps.

A carrier's “delivered” status does not automatically remove any rights you may have under applicable Australian law.

13. DAMAGED PARCELS

If your parcel or product arrives damaged, please contact us as soon as reasonably possible.

Where available, please provide:

  • your order number;

  • photographs of the outer packaging;

  • photographs of the damaged product; and

  • a description of the issue.

This information can help us investigate the matter more efficiently.

Your rights under the Australian Consumer Law are not limited simply because you do not notify us immediately after delivery.

14. UNDELIVERABLE OR RETURNED PARCELS

A parcel may be returned to us because of:

  • an incorrect address;

  • an incomplete address;

  • unsuccessful delivery attempts;

  • refusal of delivery; or

  • failure to collect the parcel where collection was required.

Once the parcel has been returned, please contact our customer support team to discuss the available options.

Any additional charges will only be applied where permitted by law and appropriate in the circumstances.

15. SHIPPING CHARGES

Standard Shipping

Free

Estimated delivery: 5–12 business days

Express Shipping

Paid

Estimated delivery: 5–8 business days

The Express Shipping charge will be displayed at checkout before payment is completed.

We will not add undisclosed mandatory shipping charges after an order has been placed.

16. DELIVERY TIMEFRAMES ARE ESTIMATES

The delivery periods shown on our Website represent our expected delivery timeframes based on normal shipping conditions.

We make reasonable efforts to provide accurate shipping information.

Nothing in this policy permits Luremont Velonne to make false or misleading statements regarding delivery times or product availability.

17. ORDERS THAT CANNOT BE SUPPLIED

If we become unable to supply an item you have purchased, we will contact you as soon as reasonably practicable.

Depending on the circumstances, we may:

  • offer an appropriate alternative with your agreement;

  • cancel the unavailable item; or

  • provide a refund for the amount paid for the item.

We will handle unavailable products in accordance with the Australian Consumer Law.

18. SIGNIFICANT DELIVERY DELAYS

If an order cannot be supplied within the agreed timeframe or within a reasonable time, you may have rights and remedies under the Australian Consumer Law.

Please contact us if your order is significantly delayed so that we can investigate and provide an appropriate solution.

Nothing in this Shipping Policy excludes, restricts or modifies any consumer right that cannot legally be excluded.

19. AUSTRALIAN CONSUMER LAW

Online businesses selling directly to Australian consumers are subject to consumer protection obligations under the Australian Consumer Law where applicable.

Nothing in this Shipping Policy excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the:

Competition and Consumer Act 2010 (Cth), including Schedule 2 — Australian Consumer Law.

Where this policy conflicts with a mandatory consumer right, the statutory right will prevail.

20. CONTACT US

If you have any questions about shipping, delivery or tracking, please contact:

Luremont Velonne
Website: Luremontvelonne.store
Email: contact@Luremontvelonne.store
Australia