Contact information
CONTACT INFORMATION
Last updated: 5 September 2026
At Luremont Velonne, we are committed to providing a professional and reliable customer experience.
If you have any questions regarding your order, delivery, returns, refunds, products or our policies, please contact our customer support team using the details below.
Customer Support
Business Name: Luremont Velonne
Website: Luremontvelonne.store
Email: contact@Luremontvelonne.store
Market: Australia
Email Support
For general enquiries and customer support, please contact:
You may contact us regarding:
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order enquiries;
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shipping and delivery;
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order tracking;
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returns and refunds;
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damaged or faulty products;
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incorrect items;
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product information;
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payment enquiries;
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account assistance;
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privacy enquiries;
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complaints; and
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general customer service.
Order Enquiries
When contacting us about an existing order, please include:
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your full name;
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your order number;
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the email address used when placing the order; and
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a brief description of your enquiry.
Providing this information will help us identify your order and respond more efficiently.
Returns and Refunds
For return or refund enquiries, please contact:
Please include your order number and the reason for your return request.
Where relevant, you may also include photographs or videos showing any product defect, damage or incorrect item received.
Please review our Return & Refund Policy for further information regarding your rights and our return procedures.
Shipping and Delivery
For questions regarding shipping, tracking or delayed deliveries, please contact:
Please include:
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your order number;
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your full name; and
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any available tracking information.
You can also review our Shipping Policy for information regarding available delivery services and estimated delivery timeframes.
Faulty or Damaged Products
If you receive a product that is faulty, damaged, unsafe, materially different from its description or otherwise does not meet applicable consumer guarantees, please contact us at:
Please provide your order number and a description of the issue.
Your rights under the Australian Consumer Law are not limited by our store policies.
Complaints
We take customer concerns seriously.
If you wish to make a complaint, please email:
Please provide sufficient information for us to understand the issue and the outcome you are seeking.
We will review your complaint and aim to respond within a reasonable timeframe.
Nothing in this process limits your right to contact an appropriate Australian consumer protection authority, tribunal or court where applicable.
Privacy Enquiries
For questions regarding personal information, privacy or data handling, please contact:
Please include “Privacy Enquiry” in the subject line where appropriate.
Business Communications
For business-related enquiries, partnerships or other professional communications, please contact:
Important Notice
Please ensure that emails are sent only to the official contact address listed on our Website.
Luremont Velonne will never ask you to provide your account password by email.
If you receive a suspicious message claiming to represent Luremont Velonne, please contact us through our official email address before taking any action.
CONTACT DETAILS
Luremont Velonne
Website: Luremontvelonne.store
Email: contact@Luremontvelonne.store
Australia